Stefan helped me get the car I wanted at a great price. Everyone involved was extremely helpful and patient as I made my decision. Couldn’t have asked for a better experience and will definitely be back and recommend to everyone.
From the time I contacted the dealer to the final sale, everyone at Faulkner VW was amazing. Morgan answered all of my questions prior to the arrival and ensure that the information I provided her was given to Harry prior to my arrival. They take pride in who they work for and their knowledge is amazing. Harry was a wonderful salesmen and he took the time to ensure I knew all aspects of the vehicle and when I was having a hard time deciding on the color, he put the vehicles near each other so I could compare. Small details made a huge impression. Dealership was clean and bright. I loved the large windows which allowed you to feel not closed in. I also liked the security aspect when handling the financing. When talking about financing and other personal details, you are in an office that has glass walls and door but it is private and locked. I enjoyed meeting the service people prior to leaving and I feel that everyone did a wonderful job in getting me what I wanted in the terms I needed. Thank you!!Ashley Long
What a pleasant experience visiting with this fine group. Morgan was tremendous with her outreach, and Cody was all that I could have hoped to ask for in a salesman with his information, patience and test drives. His manager Ryan was also genuine. Can't ask for a much better experience in your car pursuits.
My wife and I recently bought a used Honda Pilot here, and had the absolute best experience! Working with Harry and George was a seamless process! I have bought 6 cars in my life, and I’ve never had a dealership be so concerned about what’s best for me before. I traded in my 2015 Buick and they gave me more than a fair trade in value right from the start. Also never once we’re we made to feel out of place being two women with our child with us. That is a welcome that we don’t always receive. We will absolutely be back when we’re ready to buy a new car. Thank you so much Harry, George, and the rest of the Faulkner staff for being so wonderful.
No pressure sales. Seems like they'll work with me to get me where I need to be on price.
They really do a great job in their service department... So tired of other places like Firestone where you might save a couple $$, but have to endure horrible service.
Very fast service
What a fantastic experience from front to back. Dealing with Indira online, Harry in store, and George to wrap up all the documentation was truly a pleasure front to back. Great price on the car I wanted, fair value on my trade, and a FAST and EASY process.We were able to do everything online and I was in the dealership for an hour or less. This is how a modern dealership works. Fantastic all around.
Austin is always so helpful and knowledgeable of the services and products and I feel I'm in good hands every time I come in for service at Faulkner VW. He made a quick fix for my headlight temporarily, but the piece still needed replaced and he let me know the pricing and time frame right away. I also needed an oil change, so I added that at the same time and he called and told me the car was ready a lot sooner than expected. The waiting area with coffee machine and snacks is always a plus 🙂
I recently purchased a 2019 certified pre-owned Tiguan at Faulkner VW and unfortunately had to have it in for service within the first two weeks. I was having issues with my windshield wipers and the windshield sensor, and it turned into a multi visit, lengthy fix issue. Eric was my service contact and was pleasant and friendly to work with. There were times when I wished I had had more contact and updates, but overall I was very pleased with the service. Faulkner provided me with a Tiguan loaner for almost two weeks while I waited for my car to be fixed, which was great to have so that I didn't have to put my life on hold or inconvenience my family with sharing a vehicle. Eric was always available if I called or texted with a question and he always took the time to apologize for the length of the fix as well as ensure me that they were working hard to fix the problem. For my first service visit at Faulkner VW I am pleased overall and would recommend them.
Leave Us A Review