I shopped at Faulkner for a used VW Jetta. It was easy to make an appointment but when I called on the phone they said that there is absolutely nothing wrong with the car. Then when I arrived there were scratches on the trunk and stains on the driver's seat. I wish they told me beforehand so I knew what I was walking into but other than that great pricing, buying process and customer service. I had the pleasure of working with Victor and he was really helpful!
I bought a VW from Faulkner last summer, and it was a professional and short engagement without any sales pressure. Truly a positive experience. Now, 8 months later I went back for a used car. In the times of COVID lock down, Faulkner did an excellent job of communicating (digitally) and being flexible about how and when the purchase might take place. Based on all my experiences with this dealership, I trust them, up to and including the manager. I would go back to Faulkner any time!
By far the best dealership experience. Amber did an incredible job, very easy to communicate with and answered all questions within minutes. They value your time and had me out in under an hour and a half with my brand new car. Will gladly drive another 230 miles in the future just to buy from them. Absolutely incredible experience. Thank you again
Despite having three VW dealerships within 15 miles of my home, I drove 75 miles to work with Faulkner . From the minute I inquired about a vehicle on their website I was greeted by Morgan who is more than accommodating . They came in very strong with the initial price of the vehicle and we had very little negotiating to get to my number . I was transition to Alex in the sales department, he listen to me and accommodated me . The finance department was able to get me a slightly better interest rate than I had received to my bank. I Purchased the 2019 ...
Haven't purchased yet but their customer service and sales help has been great. Very encouraging considering most of the bad dealers out there. Would not hesitate to move ahead with them.
All the people that I dealt with in regards to the purchase of my new Passat were very pleasant and knowledgeable. I would gladly buy another vehicle here in the future. Further, I will recommend this dealership to others.
The dealership was more concerned with me finding the right car for my needs, than selling me something that was not a good fit. Alex spent the time necessary to ensure I would be happy with my Atlas. I have received several phone calls and emails from Alex to follow up with my purchase.
All. Employees we came in contact with were very helpful an d pleasant .the salesman was well informed and was very knowledgeable of the vehicles and helpful with making our decision to purchase the vehicle I would recommend him as the person to contact if interested in a vehicle.
George was easy to deal with and very knowledgeable about the GTI that I purchased from him. Pleasurable experience from start to finish. Thanks again, I love the car!
Stopped in unannounced for an oil change. Was done in a very timely manner and everyone in the service dept. We're very pleasant and helpful
George was very easy to work with, no pressure or games. And I got the best price around, and believe me I looked just about everywhere!!
I just purchased a Certified Pre-owned 2013 Jetta. I had communicated several times via e-mail, before coming to the showroom. I had a number of concerns answered, before I test drove my car. This made the experience much more enjoyable, so I could concentrate on the car. I was given a good deal all around and am very happy with my purchase.
Visited Faulkners service dept to conduct a State Inspection and to rotate tires and replace windshield wipers. Service reps greeted me and promptly processed my car for service. Work was accomplished quickly and I was on my way in less than 1 hr 15 mins. All personnel were friendly and courteous; they made sure all my concerns were addressed.to my satisfaction. It's reassuring to know that whatever the service requirements are, they will be accomplished correctly, quickly and professionally.
Just bought a 2015 VW Jetta. Everything went very smoothly and everyone we worked with was very efficient and friendly. I will definitely be recommending my friends and family.
Bought a leftover 2017 GLI at a great price. Rob worked with me to get the deal done. This is the second vehicle I've purchased from him, and he's excellent to deal with.
Excellent Customer Service, kept me informed of the progress of my appointment, and got me in and out in a timely manner. I also love the fact I get my car washed everytime I have a service appointment.
Easy to schedule the repair and was in and out within an hour. They noticed that the car needs new tires. I did not feel pressured to take care of that right away. Excellent service. Would be happy to go back in the future.
Not only am I delighted with my new VVW Tiguon, but I am equally pleased with the assistance of the sales person who helped me and worked with me on every step of the selection and sale of my new vehicle.
Short and fast...just the way I like it....in and out quickly...and they washed my car. Also they checked all the things I asked them to like wiper blades and tire pressure.
Dealership performed the 30,000 mile service as requested. Was told when I acquired the vehicle the 10,000 , 20,000, and 30,000 mile services were on the house. The 10,000 and 20,000 mile service were provided on the house; but the 30,000 mile service was not. Told I did not have the 30,000 mile service within a certain time frame. When I acquired the vehicle; I do not recall being told about the time frame.
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