Great car buying experience. We used the USAA car buying service to connect with this dealership and were impressed with their customer service. Cory did a great job helping us buy a car. Thanks team.
I recently traded in my car at Faulkner Volkswagen. Shelly was so helpful and answered all my questions. She made the process so easy I now don't know why I put it off for so long! If you need a new or used car, Shelly is awesome!!!!
They contacted me and then I went down on Saturday and made a deal. On Tuesday, I picked up my Beetle. The overall experience was excellent. I'd recommend Faulkner's to family and friends.
From the moment I arrived, the team at Faulkner was very nice, professional and engaging. They were quick to offer a ride, but I chose to wait. The space was very inviting and lots of places to sit and power up devices.
Got some service done to my car. James, my advisor was very helpful! Would definitely recommend the service department and James to anyone that would need work done. They are cleaning my car as we speak! Thanks James!
Very pleased with the after sales service from James , Eric and crew.Being a bit of an old schooler, a lot of customer service today falls way short of my expectations. The crew at Faulkner VW listened to my the minor stuff that I had issue with ,acknowledged it and corrected it , in “old school”service fashion.Thank you.Makes me wish I lived closer so I could have all my service needs taken care of at your shop.
From start to finish an amazing job! The team at Faulkner Volkswagen is extremely knowledgeable and if the gentleman I was dealing with didn't know the answer the guy next to him did. Truly a great experience. The tech working on my Touareg did an amazing job! Highly recommend Faulkner to all VW owners and enthusiast's.
Best experience I have ever had when buying a vehicle. Customer service was great, and everyone is there to help. I didn't feel pressured, they were very informative, and made the process extremely smooth.
Faulkner VW is great! Took my 2016 beetle there for a problem. They quickly diagnosed it and fixed it at a fair price. When I got it home, there was -another- problem. They had it towed back, fixed the problem, admitted it was something they overlooked, and thus no charge. VERY pleased with their service & communication throughout. VERY happy with Eric who helped us during the service. LOVED the fact they sent me a video from the tech working on my car explaining the problem. LOVED that they were willing/able to work via phone / text/ email as I preferred and worked best for me. Definitely A+ all around.
Great experience, Parker works hard and Mike is knowledgable with the paperwork.
My experience was absolutely amazing with Faulkner VW of Mehanicsburg! All of the employees were great to work with and they had the absolute best prices for any VW product within the state of Pennsylvania! I would definitely purchase another VW at any timeQ
Quick response and no pressure.
Great salesmanship.Meet customer's needs Listen to customers request.Prompt service and support..
The drop off box did not have any envelopes. Walked across the street to Faulkner Dodge and grabbed one. Other than that it has been a good experience dealing with Eric Hess. Had done an oil change through their express lane and the staff was extremely professional.The truVideo is a fantastic feature. Ken who was working on my car created a 55 second video and sent it to me to SHOW me the things that were done and need to be done on my car. Failkner VW Mechanicsburg is doing a phenomenal job in leveraging technology to communicate with its customers and I highly recommend other dealers to follow suit. Keep it up guys!
Great experience from start to finish, Parker helped me get into the right car and down the road quickly. Financing was a breeze and overall impressed with the quality of the team's work getting the car ready.Only complaint: more customer parking spaces! They evidently do so much business the lot is always packed; longest part of my process was just finding a place to park!
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