Austin is always so helpful and knowledgeable of the services and products and I feel I'm in good hands every time I come in for service at Faulkner VW. He made a quick fix for my headlight temporarily, but the piece still needed replaced and he let me know the pricing and time frame right away. I also needed an oil change, so I added that at the same time and he called and told me the car was ready a lot sooner than expected. The waiting area with coffee machine and snacks is always a plus 🙂
owned Tiguan at Faulkner VW and unfortunately had to have it in for service within the first two weeks. I was having issues with my windshield wipers and the windshield sensor, and it turned into a multi visit, lengthy fix issue. Eric was my service contact and was pleasant and friendly to work with. There were times when I wished I had had more contact and updates, but overall I was very pleased with the service. Faulkner provided me with a Tiguan loaner for almost two weeks while I waited for my car to be fixed, which was great to have so that I didn't have to put my life on hold or inconvenience my family with sharing a vehicle. Eric was always available if I called or texted with a question and he always took the time to apologize for the length of the fix as well as ensure me that they were working hard to fix the problem. For my first service visit at Faulkner VW I am pleased overall and would recommend them.
I am always completely satisfied when I go here. Staff is always friendly and the service waiting area is always comfortable
I had a great experience from everyone at Faulkner VW, Parker and George were great! They made the process so easy and answered any questions that I had! Would definitely recommend!!
Good service and friendly people
Close to two months ago my husband and I started out search for a new vehicle to accommodate our growing family. Our first stop was VW to check out the 2019 Atlas and met Stefan. Stefan was extremely knowledgeable about not only their cars that march our needs but about the market and other vehicles we would end up comparing to. Stefan offered to follow up by text instead of annoying calls which made the process very early and less stressful to avoid calls during the work day. We continued to stay in touch over the next few months as my husband and I continued to check out other similar SUVs. We finally decided that the VW Atlas was by far the best decision for us and we couldn't be happier. The buying process was extremely easy and no stress! The manager even offered to pay for our dinner while we waited for our new car to get detailed and final paperwork to be completed. Would definitely recommend working with Stefan at Faulkner to anyone in the area!
Charles Enyeart is by far the best person to work with when purchasing a car. Super knowledgeable, honest, and great to work with unlike some car salesmen. The entire process from start to finish was super easy, laid back, and not stressful at all! He got me into the car I wanted and enjoyed every step along the way! Thank you for a great experience!
Great customer service
Had a great and very smooth transaction and would highly recommend this dealership to anyone looking for a good value!
Charles Enyeart was amazing ! I was so indecisive on what I wanted and he was patient and helped me and explained everything every step of the way. He got me into the perfect car ! I love my new Jetta soooo much.
Fantastic dealer! Drove 3 hours to purchase the Beetle their price was 2k cheaper then dealers in Jersey. Alex was salesman and George was finance guy. Great team definitely recommend this dealership
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