Always happy with my service at Faulkner VW. All work requested is done and car is clean when they are done. Eric Hess is one of the most patient service advisors I have come in contact with. Very informative and helpful. I also want to say the “mask wearing” is BS. We the People have been lied to.
Wonderful experience! Very helpful in the buying process and couldn't be more satisfied with those who helped me. I will definitely be sticking with Faulkner VW in Mechanicsburg!
Fantastic experiencing buying from Faulkner Volkswagen!
I called for an oil change not only did they go out of their way to get me in the next day they said it would take 45 minutes and it wasn’t even that long. This is my first visit to Faulkner and I will definitely be back thanks Eric Hess.
Staff was extremely helpful and provided me with everything I needed to make buying this car a success.
Made buying my first "New To Me" car seamless and painless, even during a "pandemic ". Highly recommend
The entire team paid exceptional detail and thoughtfulness to my brand new, first ever Volkswagen. A special thanks to my specialist, Cody D., for going over the vehicle making sure everything was perfect. Many thanks to the superior leadership who help put my deal together and making this happen. So excited and thankful for their help!
Vehicle was sold that day but they contacted me within 15 minutes to let me know.
May 9th Happy that I can service my Beetle on a saturday. Pleased that I had a quick and easy turnAround which was managed in a safe environmentWith mask, gloves and final disinfectant to the interior. Thank Faulkner
Excellent service and courteous people
Faulkner was by far the best and easiest dealership I have ever worked with and I’ve purchased 20 other vehicles from dealerships over the years. Great customer service and quick to reply to any questions or concerns. Best prices around with no games.
Thank you Austin for helping me out at the last minute to get my Jetta serviced before my trip.You are always very polite and professional when we come in for service.I highly recommend Faulkner Volkswagen for service.
Very friendly, good work & communication.
As weird as the COVID-19 situation is, Faulkner made the car buying experience less painful. We've only have the car 2 days but all went well with the buying process. Under the new guidelines we had to buy the car, get the credit check done, get insurance then drive it, and then take it back if we didn't like it to nullify the sale. All done online in 6 hours. Thankfully we like the car and all information on their website was accurate, so we're keeping it. To Faulkner, well done considering the situation.
I don't even kow where to start. They have been amazing in all departments. From service/mechanic, to the sales/product services and the general manager. They have always been up front and honest. My car was older and they did everything they could to fix it but unfortunately, sometimes you have to reevaluate and start thinking about getting a new car. They are not in it just for the money and stood with integrity. When we made that decision to look at possibly getting a new car they were right there with us to help/guide. And, they were ...
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